Parent teacher communication

​​​Communication - Point of Truth (POT​)

Our schools Communication - Point of Truth (PDF, 238KB)​ outlines our school’s communication strategy, focusing on setting our students up to be 'Respectful, Empowered, Accepting, Collaborative and Honourable' (REACH) new heights each day​ by working together, through open and respectful lines of communication .​

This is for school days (excluding weekends, holidays, student free days and public holidays):

• 8am to 4pm (email) and
  
• 8.30am to 3.30pm (telephone).

Preferred communication with school staff is via email.

When communicating with the school via email​

• First point of contact is the classroom teacher (or relevant specialist teacher) for all student questions or concerns.
• All emails will be replied to within 2 school days.
  
• If you have not heard back from your student's teacher or the school after 2 school days (Monday to Friday 8am-4pm), please send a follow up email to the teacher.

When communicating with the school via telephone (Administration)

• Hours are 8.30am to ​3.30pm each day. Outside of these hours, your call will go to a message bank that will be checked during office hours.
• Office contact: Absences, student running late, lunch being dropped off (forgotten at home), etc. 
  

Please do not contact your child’s teacher about these items, please ring the school office.

When requesting a meeting with a teacher

• Learning time focuses on learning, and cannot be used for meeting with family members or about questions or concerns for students. Our learning times are signalled by our school bell ​times​​​. Teachers have a duty of care to their students during learning time.
• To respect the time and commitments of our staff, please ensure you email to set up a meeting time, rather than arriving at the classroom to meet without a mutually convenient meeting time organised. If a family member arrives at the classroom during learning time and requests time with the teacher, the teacher will respectfully ask the family member to request a meeting time via email.
• If you would like to meet with your child's teacher, please email them to set up a meeting time outside of learning time that is mutually convenient.
• Meeting times, that are mutually convenient to the family member and staff member, can be made between 2.30pm and 4.00pm on non staff meeting afternoons.

When requesting a meeting with a member of our school leadership team (Principal or Deputy Principal)

• Please email admin@woogaroocreekss.eq.edu.au​ to make a mutually convenient meeting time with a member of our leadership team.
• As the school leadership team has varied roles and responsibilities throughout each day, if you arrive at the office and request to see a leadership team member, you may be asked to make a mutually convenient time if a leadership team member is not available.​